Guaranteed Reservation
Please secure your booking with a valid credit card in order to guarantee your reservation and receive a confirmation number. Reservations may be made online, in person or by calling (304) 843-1600 x 111.

Cancellation Policy
You may cancel your reservation by calling (304) 843-1600 x111. In the event that we do not receive notice of your cancellation within the required time, your credit card will be charged the full amount. To cancel your reservation for any reason, we require:

• At least 24 hours notice prior to check-in for rooms in the Guest Lodge and Temple Guest Rooms
• At least 48 hours notice prior to check-in for Cabins and the Apartment Suite.

Check-In & Check-Out
Check-in begins at 4:00 PM on the day of your arrival. Check-out is 11:00 AM on the day of your departure. If you need to check-out after 11:00 AM, please talk to our staff at the Reception Office.

• If you check out after 11:00 AM without receiving prior authorization, you will be charged an additional $25 per room.
• Please return all keys to the Reception Office upon check-out. Lost keys will result in an additional $25 charge per room.  This seems too high to me.  

Payment Methods
You may pay by cash, personal checks, Visa and MasterCard.

Pet Policy
Sorry, but no pets are allowed pets in our guest facilities.

Prohibited Activities
New Vrindaban is a spiritual community based on principles intended to benefit the spiritual and physical well-being of the individual and all of God’s creation. As our guest, we ask that you refrain from:

• eating and cooking meat, fish, and eggs
• drinking alcoholic or caffeinated beverages
• smoking or intoxication of any kind
• hunting or fishing
• gambling
• foul or vulgar language
• immodest/inappropriate dress

Accident Policy
Any items damaged or missing from the Palace Lodge facilities will be charged to the guest.